How might we help people in times of disaster with the tools of service design?
The project was part of a service design self development workshop series in Budapest, inspired by the recent refugee crisis.
We had 5-6 interviews and talks with experts (UNHCR, architecture, software development...) and we identified some key issues:
- severe lack of information on all sides
- lack of experience on all sides
- many stakeholders
- security is key
- situation may change in 10 minutes
We found that communication is a key factor throughout the experience, so the challenge became: how can we help the helpers with an efficient communication tool that is easy to develop and use, where content is generated by end users?
As a solution we came up with a communication system built around a website that collects data from twitter and helps users find the things they need and form groups to organize work. Crucially, it contains offline touchpoints as well. You can read more about the findings and the solution in our final presentation.
This project was built during the HOLIS Summer University in 2015, where the main topic was the social integration of elderly people. We came up with a project that focuses on the transition between active working life and retirement involving younger generations.
Our service's name is Unlock. It allows seniors to discover their personal passions during a smooth, graduated retirement process that includes exchanges with young people.
Main insights from the research on the elderly suggests:
- they have little interaction with younger generations
- they have difficulty developing their personal interests after retirement
- there are few newcomers on the labor market ready to replace them
- their knowledge and values get lost
We reformulated the challenge as facilitating the connection between seniors and younger generations in a socially and economically mutually beneficial way. Have a look at our proposed solution.
This project grew out of an urban data workshop in Budapest calledDataDate.
The question that we raised was how can we help everyday people living in Budapest involve homeless people to make the city more livable?
We did field research and interviewed possible users, homeless people and experts to survey the main painpoints.
The solution that we come up with is a platform that helps to bridge the gap between homeless people and everyday citizens by connecting the demand and the supply for oddjobs, tasks and donations.